New Zealand businesses struggle with managing monetary employee claims, especially for past employees. It’s a complex process requiring you to verify the claimant’s identity, validate their claim details, and ensure secure payment, all while dealing with sensitive personal information.
We understand the challenges having heard them firsthand from our Holidays Act remediation clients. They’re grappling with contacting, verifying, and paying former employees for outstanding leave entitlements. It’s a tricky situation, needing the perfect balance of easy access and rock-solid security.
Our solution tackles these challenges head-on.
Mero’s HARE Employee Claims Portal is designed to:
Make it easy for past employees to claim any outstanding funds: The process is simple and guided, walking users through a questionnaire and secure document upload.
Verify identities quickly and thoroughly: The automated scoring system quickly assesses the likelihood of fraudulent claims, allowing your team to focus on the ones that need closer attention. This saves both time and effort.
Keep everything secure: Handle all the complexities of data security and claims processing, so you can focus on your business.
Here’s how the claims process works:
Employee registers: A simple online registration with a guided questionnaire capturing the necessary information, and secure document upload.
Your team reviews: The application scores each registration, flagging potentially fraudulent claims. Your team reviews the submissions and authorises payment of valid claims.
Payments processed and tracked: Each step of the process is tracked and the employee is notified as their submission is moved through the workflow. A complete audit trail is kept for each submission.
Security is a top priority
Protecting employee data is paramount. Our Claims Portal is built from the ground up with robust security in mind. This includes sophisticated threat detection and management, ensuring your data remains safe and secure. Each customer has their own isolated portal; there’s no sharing of data between clients. Access is tightly controlled, limited only to your authorised personnel.
How Mero can help
The Employee Claims Portal provides a streamlined, cost-effective, and compliant solution for managing employee claims – beyond just Holidays Act payments. No need to build something from scratch – we can quickly deploy a secure, cloud-based solution tailored to your needs.
Ready to simplify your claims process? Let’s chat! Contact us today for a business discovery session.